The reason for this letter is to tell you how happy we at First Federal Lakewood are with our vendor relationship with your company. Being in the customer service business, I am well aware that most customers are prone to complain rather than compliment. Therefore, I find it necessary to take this opportunity to offer a compliment to your company and your people.
Over the years, we have dealt with a number of sign companies in the Cleveland area. It was not until we started working with Duane Crumb in the fall of 1998 that we found a company and individual in which we can have real confidence. We knew of your reputation for building quality products. What we did not know was the difference that a relationship with someone who really cares about our needs can make. We have never experienced this level of outstanding service.
Duane has taken the time to get to know us, our offices, and our needs. What a pleasure to have someone of his experience and knowledge that I can call with confidence when I need advice about a sign project. Your pricing is fair and we know that we are getting real value for our investment in the signs your people design, build and service.
Duane has become part of our team here at First Federal. All of us who have worked with him know we can count on his professionalism and efficient service as well as honest answers to our questions. We have built a valuable relationship with your company that we look forward to continuing for many years ahead.
It is my hope that you will feel free to share this letter with others considering a relationship with the Wagner Electric Sign Company. They will not be sorry for choosing you. I invite them to contact me as a reference.
Walter W. Gibbons